When you order flowers online, it is possible that the flowers you ordered are not available with the florist.Some varieties are seasonal and may not be available. Also, some times it happens that the florist did not received the flowers ordered by you (please keep in mind that the florist get their flowers from the wholesaler every day).
In such case, the florist may substitute the flower. These substitutions are made in such a way that they look closest to the original order.
You as a customer can also inform the florist, if substitution is necessary, what flowers you want.
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